Employee Induction and Training
Everyone who works for you needs to know how to work safely and without risks to health. Information, instruction, training and supervision are key tenets of health and safety legislation in general but specifically the Health & Safety at Work etc. Act 1974 and the Management of Health and Safety at Work Regulations 1999. The proper provision of these is a key item in controlling many health and safety hazards. Employers should ensure that all employees are provided with clear instructions and information, and adequate training. Please note that volunteers also come under this requirement as they are classed as working under the organisations control.
Content and Methods of Training
In general, any new member of staff or member of staff moving to a new role within the organisation should have the following included in any induction:
- General health and safety knowledge and awareness training
- A briefing on the organisation's health and safety policy and arrangements going through different scenarios including who is responsible for those items and how a task should be carried out
- A briefing on the health and safety responsibilities of Responsible Persons, Managers and Employees
- A briefing on the local emergency arrangements on First Aid, Fire Evacuation and violence and aggression
- A job specific briefing on the hazards that they may be exposed to in the course of their work activities and the specific procedures or safe system to work to ensure that that staff member does not endanger themselves or any other person exposed to these identified hazards
- Giving information or instruction
- Coaching or on-the-job training
- Training in the ‘classroom’
- Open and distance learning
- In groups or individually
- Computer-based or interactive learning
The content and the method used should be proportionate to the hazards and complexity of the job but for best results the training methods should be combined to ensure that the learning and training outcomes are optimum and staff work to the training and instruction that they have been given.
To give examples for a low risk role within a Golf Club such as those within administration, retail or hospitality work, would not need lengthy technical training and would usually only require a documented briefing on the task and some on-the-job training and supervision to ensure competence.
For more complex or hazardous jobs (such as those within the Greenkeeping Department or The Golf Club Professional) it would generally be expected that formal qualifications (or be in the process of attaining them) are in place in order for them to understand the operational side of the job role and further safety training should then be provided by the club to ensure that these employees understand:
- The local hazards.
- The Management System currently in place.
- The controls to be followed.
- Any Safe Systems of Work that have been produced.
Any training should be documented, retained in a personnel file and the relevant employee should be supervised on a routine basis to ensure that they are working to the instruction and training that they have been provided with.
Other Areas of Training
- Young employees are particularly vulnerable to accidents and you need to pay particular attention to their needs, so their training should be a priority. It is also important that new, inexperienced or young employees are adequately supervised.
- Employee representatives or safety representatives will require training that reflects their responsibilities.
- Some people’s skills may need updating by refresher training. This should be done on a periodic basis or when any supervisions have highlighted deviations away from safety instructions.
Information for Contractors and Self Employed Persons
It is important that those who are not employed but are under your control, such as contractors and self-employed people, are also provided with an induction. Depending on the work being carried out they should be given information on:
- Hazards and risks they may face, if any.
- Measures in place to deal with those hazards and risks, if necessary.
- How to follow any emergency procedures.
This is particularly pertinent in golf clubs where the kitchen, pro shop and greenkeeping operations may all have a contractor relationship with the club rather than an employed relationship. If that is the case with your golf club it is important that these contractors understand that they are responsible for the majority of training for their staff and that the club will be auditing to ensure that sufficient training is in place.
Questions to Consider
- Is there a system of training new and existing staff member, volunteers and third parties?
- Are all training records documented?
- Is there a system in place to refresh training and keep everyone up to date?
- Is the method of delivery for the training suitable for the hazards of the activity?
- Is the content used for training relevant and sufficiently detailed?
- Are contractors and third parties provided with suitable information and where necessary instructions for premises safety?
The above guidance provides an introduction on the main requirements needed to adequately manage this health and safety topic. If you require further guidance, risk assessments or template documentation on this subject please consult your relevant full guidance health and safety website (BIGGA, England Golf, Scottish Golf, Wales Golf). If you do not hold the log in details for this website, for your club, please speak to your golf club management team to identify who the account administrator is and request the details.